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HOW TO ORDER ANGEL ASHES PET URNS
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| You may place an
order by website, fax, phone or mail: |
| Fax: |
1.949.642.6840 |
| Phone: |
1.800.839.4604 (Toll free) |
| Mail: |
Angel Ashes
1835 Whittier Avenue, Suite A-4
Costa Mesa, CA 92627 |
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ORDERING YOUR PET URN BY FAX/MAIL |
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Angel
Ashes provides its customers with secure
ordering. However, should you wish to order one of our pet urns by fax or mail,
we ask that you do the following:
| 1. |
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Go
through the entire product selection and ordering process.
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| 2. |
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Step
4 of the ordering process requests your credit card information.
If you prefer to not fax/mail us your credit card information,
do not fill this information in. |
| 3. |
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Click
the "Print Fax/Mail Form" at the bottom of that
same page. An Order Form will print with the details of
your selection, your billing and shipping details and
credit card information, if provided. You may then fax
or mail your order to us at the above fax/address. |
| 4. |
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If
you elect to not provide your credit card information
prior to your faxing/mailing your order, we will telephone
you for that information once we receive your order. |
| 5. |
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Should
you require assistance during any this process, please
call us toll free at 1.800.839.4604. |
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METHODS OF PAYMENT
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We
accept the following methods of payment:
- Credit cards.
We accept MasterCard, VISA, American Express and Discover.
If you order online, your credit card is typically charged
within forty-eight hours of your order. If you order by
phone, fax or mail, we do not charge your credit card until
one day prior to shipping your pet urn. Orders are subject to
verification and acceptance before shipping.
- Cashier's Checks or Money Orders. Cashier's Checks
and Money Orders should be made payable to Angel Ashes.
- Personal
Checks. However,
your pet urn will not be shipped until the check has cleared
your bank (anywhere between 3 and 10 business days). Checks
should be made payable to Angel Ashes.
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| SALES TAX |
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| If
we are shipping your pet urn to a location within the State of
California, we are required to collect the applicable sales
tax. |
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| SHIPPING |
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Shipping costs for our
pet urns are based on actual FedEx and UPS shipping
rates. We do not add handling fees. We offer three levels of
shipping service, Ground, 3-Day and Next Day Air. The shipping
charge depends on the destination and weight of your order.
During checkout, we provide you with the cost of each of the
three levels, from which you may select. (Please note we cannot
ship to P.O. Boxes).
- Ground 5-7 business days, from day shipped.
- 3-Day 3 business days, from day shipped.
- Next Day Air 1 business day, from day shipped.
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GUARANTEE/RETURNS |
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If
for any reason you are not completely satisfied with your
Angel Ashes purchase, simply return it within 30 days of receipt
and we will be happy to assist you with an exchange or credit
your account for the full amount of the purchase price. Simply
return the product in like-new condition and in its original
packaging.
- If
you ordered with a credit card, we will credit that same
credit card. Other refunds will be by check from Angel Ashes.
- We
will refund return shipping costs only if the return is
a result of our mistake or damaged in shipment. We do not
accept FedEx or UPS Collect returns.
- If
your package was damaged in shipment by the carrier, save
the box and the product and notify us immediately at 1-800-839-4604.
The carrier will inspect and pick up the damaged package
and the damaged items will be replaced.
- We
recommend that you send your return via FedEx, UPS or insured
Parcel Post for your protection and to insure prompt delivery.
- Send
Returns to:
Angel Ashes
1835 Whittier Avenue, Suite A-4
Costa Mesa, CA 92627
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ORDERING FROM OUTSIDE THE USA OR CANADA
We're sorry, but currently we only ship to locations within the USA or Canada. |
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