Pet Urns for a Lasting Memorial
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1.800.839.4604
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HOW TO ORDER ANGEL ASHES PET URNS

You may place an order by website, fax, phone or mail:
Fax: 1.949.642.6840
Phone: 1.800.839.4604 (Toll free)
Mail: Angel Ashes
1835 Whittier Avenue, Suite A-4
Costa Mesa, CA 92627
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ORDERING YOUR PET URN BY FAX/MAIL 

 

Angel Ashes provides its customers with secure ordering. However, should you wish to order one of our pet urns by fax or mail, we ask that you do the following:

1.   Go through the entire product selection and ordering process.
2.   Step 4 of the ordering process requests your credit card information. If you prefer to not fax/mail us your credit card information, do not fill this information in.
3.   Click the "Print Fax/Mail Form" at the bottom of that same page. An Order Form will print with the details of your selection, your billing and shipping details and credit card information, if provided. You may then fax or mail your order to us at the above fax/address.
4.   If you elect to not provide your credit card information prior to your faxing/mailing your order, we will telephone you for that information once we receive your order.
5.   Should you require assistance during any this process, please call us toll free at 1.800.839.4604.

 

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METHODS OF PAYMENT

We accept the following methods of payment:

  • Credit cards. We accept MasterCard, VISA, American Express and Discover. If you order online, your credit card is typically charged within forty-eight hours of your order. If you order by phone, fax or mail, we do not charge your credit card until one day prior to shipping your pet urn. Orders are subject to verification and acceptance before shipping.
  • Cashier's Checks or Money Orders. Cashier's Checks and Money Orders should be made payable to Angel Ashes.
  • Personal Checks. However, your pet urn will not be shipped until the check has cleared your bank (anywhere between 3 and 10 business days). Checks should be made payable to Angel Ashes.
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SALES TAX

If we are shipping your pet urn to a location within the State of California, we are required to collect the applicable sales tax.
 
SHIPPING

Shipping costs for our pet urns are based on actual FedEx and UPS shipping rates. We do not add handling fees. We offer three levels of shipping service, Ground, 3-Day and Next Day Air. The shipping charge depends on the destination and weight of your order. During checkout, we provide you with the cost of each of the three levels, from which you may select. (Please note we cannot ship to P.O. Boxes).
  • Ground 5-7 business days, from day shipped.
  • 3-Day 3 business days, from day shipped.
  • Next Day Air 1 business day, from day shipped.
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GUARANTEE/RETURNS

If for any reason you are not completely satisfied with your Angel Ashes purchase, simply return it within 30 days of receipt and we will be happy to assist you with an exchange or credit your account for the full amount of the purchase price. Simply return the product in like-new condition and in its original packaging.

  • If you ordered with a credit card, we will credit that same credit card. Other refunds will be by check from Angel Ashes.
  • We will refund return shipping costs only if the return is a result of our mistake or damaged in shipment. We do not accept FedEx or UPS Collect returns.
  • If your package was damaged in shipment by the carrier, save the box and the product and notify us immediately at 1-800-839-4604. The carrier will inspect and pick up the damaged package and the damaged items will be replaced.
  • We recommend that you send your return via FedEx, UPS or insured Parcel Post for your protection and to insure prompt delivery.
  • Send Returns to:

    Angel Ashes
    1835 Whittier Avenue, Suite A-4
    Costa Mesa, CA 92627

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ORDERING FROM OUTSIDE THE USA OR CANADA

We're sorry, but currently we only ship to locations within the USA or Canada.
 


Questions you may have...
How do I select the correct size of urn?
How do I put the ashes in the urn?

More Questions ...